Change Management in IT Sector of Pakistan


  • Annas Shahid Sindh Madarsat-ul-Islam University
  • Areeb Ahmed Khan Sir Syed University


Communication of change, politics, retention, employee aspects, morale, culture, change implementation, information systems, effective change management


One of the reasons for conducting a research on change management in the IT sector is because ever since the COVID-19 pandemic, many software houses have adopted changes and are now using them as the new normal. The key objective for this research is to study the factors of politics, employee aspects, moral, retention, communication of change leading to an implementation of change and whether or not the implemented change because of the factors mentioned have a positive or successful impact on to be called whether the change management was made effective or not. A sample of 286 professionals from different IT companies and software houses were selected to achieve the purpose of this study and prove the facts of being it successful or not. Also in this research study, we have also used a software called the Smart PLS 3.0 software to verify our analysis on whether our not our model was a fit by referring to the PLS-SEM. The proven results of this research and study have revealed that the independent variables which are (staff turnover, retention, communication of change, culture, politics and employee aspects on change implementation) have a mediating and positive influence on change implementation and that the moderating variable (information systems) have a positive influence on the dependent variable called (effective change management). All the hypotheses that have been mentioned in this study were proven and accepted, and there were none amongst them that were to be rejected after the knowing and determining the results which were revealed. The study also proves that there is indeed a mediating effect of change implementation on our dependent variable, effective change management. This research done will help to study and prove to the managers that how change can be implemented and also made to last their employees by communicating each phase of the change and making them aware of why the change was needed in the first place. The results will and can also help the organizations to identify how they were implementing change in a different direction and discover the potential reasons to understand how change implemented by them might have failed.